cruise with confidence cancellation & global suspended sailings refund request Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Yes. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. <>
If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. The future cruise certificate will be issued to you within 30 days. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Can you use your Future Cruise Credit (FCC) on an existing booking? %PDF-1.7
sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Please confirm so that we may annotate your policy. It's the same form. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Captain's Club members may call (844)418-6824. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! More happens on the Edge. A list of exclusions will be provided. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. No response or refund from Celebrity. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. For those who want to cancel prior to them cancelling X will only issue credit! He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Modified Date: May 8, 2022. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you have paid in full, the amount will be issued in the . 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. endobj
How can I start the process for a full refund? All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Feb 27, 2023 6:39 am EST. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Contact the cruise line immediately, as well as any travel. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. CC Help Jenn Exceptions are any cruise booked under special non-refundable terms. This is way out of final payment so it would be 100% refund. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Which bookings are eligible for the Best Price Guarantee? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Who can I contact about this? Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Health & Safety Update. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. In recent weeks, hundreds of. Celebrity cancellation policy. I click on the closest date and proceeded without any problem. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Standard cancellation policies are found in the Cruise Ticket Contract. , explore Europe in Relaxed Luxury. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. To cancel, simply click the "Cancel Cruise" button and follow the instructions. I went ahead and called her to confirm that. 50% of total price. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. I got a refund of every dime. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Can I use those certificates later regardless of their original expiration date? On 1 December 2022 I booked and paid for four excursions to avoid . Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. We received our credits within a week. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Refunds are issued through 90 days before sailing on longer cruises. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. CC Help Jenn If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Thanks for your answers. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Yes. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I do hope X will refund those in the UK their FCC in a timely manner. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? #2. The popular Bravo . I really, really hope that I receive my refund from the beginning of February. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. So it will all take time. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>>
Celebrity has postponed the restart . This was OBC used so no refunds due from these. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. CC Help Jenn Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The guest said . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Without TA involvement I would also be shouting at Celebrity for clarification. You will be able to leave a comment after signing in, By Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Refunds will be processed to the original form of payment. Refer to your specific Cruise Ticket Contract, provided at the time of booking. CC Help Jenn S*#sR Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. 1 0 obj
August 26, 2008. Will I receive a refund for those? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. If your cruise has been cancelled. It seems as if I do not. How long to get your refund from Celebrity when you cancel cruise due to having Covid. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. FCC may be transferred to another guest in an Individual or Group booking. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. We used the link in the email to request refund instead of FCC. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. My clients are uncertain about confirming the booking. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. 4 0 obj
Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Who can I contact about this? This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Who will receive notification once a Future Cruise Credit is issued? Certain promotions will be excluded from the policy. Thank you.". Thiswas then followed by an invoice for the cruise!! Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? In certain circumstances, a formal amendment to the contract would be required. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Photo Credit: Wandering views / Shutterstock. Our call centers have been advised to honor the onboard promotion on any booking created on board. Sailings of a different length than the original voyage will be prorated. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Does Cruise with Confidence protect airfare? Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Celebrity Cruises: 30 business days. 154. The deadline to request a transfer is May 4, 2022. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Guess I'll check with them tomorrow. I did it yesterday and it was a very simple process. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Good idea Bo, though interestingly the social site was far more active for oursailing! Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. So if youre sailing after that, wait a week & see what happens. 19952023, The Independent Traveler, Inc. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Will I still get the same perks when I rebook a new cruise? Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Inside those dates, cancellation fees will apply according to the timeframes found below. CruiseCare is designed and intended for US residents only. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. The terms of the FCC offered to a contracted group may not be the same. Powered by Invision Community. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. The link is there to save you from having to hunt it down on their website. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Celebrity cancelled our 3/27/20 cruise on 3/13/20. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. We had to cancel our cruise last September. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? I think they are working through the cancellations. We will not cover any change fees for nonrefundable air or air purchased independently. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Captain's Club members may call (844)418-6824. So, Celebrity is ahead in the notification dept. How To Cope With Cruising's Pause? Celebrity cancelled our stop in Alex. From August 2022 Travel + Leisure, published by TI Inc. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Royal Caribbean International. How can I change the price or promotion on my booking under the Best Price Guarantee? He answered all my questions and didn't attempt to rush me off the phone. ,Still waiting on actual credit card refunds. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. All deposits are non-refundable . Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. endobj
They arrived. I made my reservation using Casino Certificates. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. I had no problems getting all of my money back. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? cm$Vq7Z3I7
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