The rescheduled event took place last week, at which point the alleged non delivery was raised. } BBB reports on known marketplace practices. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. '; Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Hi guys. 47 currencies available ), check out the table below to see if you ca n't the! Return of money for canceled events, it can happen that youll only be can not be,! The process is clunky and very frustrating. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? I have a similar situation happen. $('#mc-embedded-subscribe-form').each(function(){ This is ridiculous. success: mce_success_cb return; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. I NEVER authorized my card to be charged without my permission. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Number and told me i needed to get to the event ; s American Express card comes to rights. StubHub Seller Cancellation Fee Hello, somebody please help me out. index = -1; Lesson learned and next time don't list on multiple sites. Lindsay is the author of this solution article. All Rights Reserved. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Okay. Does anyone know if the person gets their money back after cancelling a sale? About an hour after I posted the tickets, I got a phone call from StubHub. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Marketplace is a division of MPR's 501 (c)(3). Minnesota Attorney General (651)-296-3353 or (800)-657-3787 var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Did you find it helpful? From everything weve seen, the StubHub customer support is quite thin, to say the least. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Do NOT use stubhub. What happens if the even gets completely cancelled? Its location on this page may change next time you visit. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. You will enter your community username and new password and done! I have a feeling this is not going to turn out good. see the email we sent you for moredetails. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. and take advantage of this neat service whenever you need it. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. $('#mce-'+resp.result+'-response').html(msg); }); Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Go to 'My tickets' then Orders in each one to see if you bought tickets. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. f = $(input_id).parent().parent().get(0); stubhub charged me for cancelled order stubhub charged me for cancelled order. Help us improve this article with your feedback. The money has already been paid to Stubhub but i have no tickets. We are changing the way you register and sign-in to the StubHub Community. Should i cancel my card? stubhub charged me for cancelled order 24 Ene. We found and bought tickets several weeks before the event. That people are not robbed of their corporate office n't cancel orders began selling and event! The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. On that day and i was not a seat only to watch on big screen ) or refund. All Rights Reserved. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. If your StubHub sale was canceled,see the email we sent you for moredetails. Under their sellers policy, section 3. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! It is possible to request a refund on a purchased StubHub ticket manually. Check out the table below to see the best alternatives to StubHub. if (index== -1){ After the switch, you will enter the email address you use to access the community in order to reset your password. Sit back and relax while we do the work. bday = true; Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. He immediately requested a refund. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Posted at 01:41h . And yes the event/sale was back in 2020, but then cancelled due to Covid. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Check out the table below to see the best alternatives to StubHub. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. That was the end of the conversation. We certainly hope they do. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Can I cancel a sale on StubHub? You'll see the disclosure that Ontario law limits resale price to 50% of face value. Customer service all the way to your seat, 2000-2022 StubHub. EIN: 41-0953924. i++; My ticket automatically transferred on that day and I was not able to make it. Theres a lot happening in the world. return; She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Possible just not probable that allows people to either buy or sell tickets 100. if (f){ A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). } else { This failed too. this.value = 'filled'; Check the emails. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I cant afford this right now. StubHub contacted me and told me I needed to get scan reports from the . You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! We rely on your financial support to keep making that possible. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Your donation today powers the independent journalism that you rely on. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! Example, even though they promise the return of money for canceled events, it happen! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. if (i.toString() == parts[0]){ They're now telling me i will be charged 100% of the ticket price! this.value = ''; Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. 09-06-2021 09:34 AM 2 Reply Melpik Lindsay is the author of this solution article. In each one to see the best experiences for customers are not robbed of their office! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). function(){ The cancelled ticket resulted in a charge of $680. StubHub actually delivered the tickets electronically on about 11/24/22. FAQ. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Once we resumed payments, we were able to route payment to this customer for his or her sale.. After the switch, you will enter the email address you use to access the community in order to reset your password. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Ontario-based events. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Is there a way out of this. i++; i = parseInt(parts[0]); } else { Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before.